| Role Context / Scope
/ Impact of Role
To join the Tokyo section of Equities Global
Service Delivery within the Equity IT organisation.
Equities Global Service Delivery is a dedicated
application support function of the clients
business, distinct from IT Development and
IT Infrastructure (who support infrastructure
such as Unix and Sybase).
Global Service Delivery focuses on business
critical applications, providing 1st / 2nd
line support and strategic development.
This role relates specifically to the main
Equity Risk Management systems used by the
client. These systems are used globally
and the team is structured accordingly.
Individuals in these positions diagnose
problems, define and co-ordinate the implementation
of solutions with other groups or resolve
the problem themselves, follow up with users
to ensure problem resolution and ensure
appropriate feedback to other relevant I.T.
groups. Additionally, Support Analysts will
define and prioritise operational requirements
for other support groups.
They must be able to understand the problems
as a customer describes them and translate
them into the specific technical problem.
This often requires a willingness to get
involved with a variety of technologies
and business areas.
The candidate for the post is expected
to have good experience in project planning,
coordination and documentation as well.
Individuals must be self-starting, possess
verbal and written communication skills
and be customer service orientated. Excellent
listening skills are essential. An understanding
of Derivatives and the equity business is
desirable.
The individual will be highly committed:
reliability, responsiveness, assurance and
empathy are essential to ensure a courteous
and efficient service is provided with tact
and patience. The ability to manage a tense
situation is a must.
Specific Responsibilities
This position requires a good level of
technical skills and an ability to resolve
complex problems creatively.
• Responsible for the management
of production problems, ensuring effective
and timely resolution.
• Responsible for managing IT projects
in the region
• Proactively identify and resolve
potential system problems.
• Promote the overall stability of
the system through improved monitoring and
similar initiatives.
• Develop a broad knowledge and understanding
of support, Global IT operations, technology
and business issues in order to identify
specifications to improve the supportability
of products.
• Function as a liaison to the Front
Office, ensuring that issues important to
the users are identified and addressed or
directed to the appropriate area.
• Develop effective lines of communication
with customers, and within I.T.
Periodic Responsibilities (performed
as needed)
• Co-ordinating system releases
• Participate in the implementation
of new products and enhancements to the
client software.
• Periodically assume 24-hour on-call
responsibilities.
• Create and maintain applications
documentation for training, cross-training,
troubleshooting and the client infrastructure.
Key Contributions
With reference to specific experiences (work
or non-work related), candidates must demonstrate:
• Awareness of the impact of their
work on the wider organisation
• Understanding and anticipating client
needs
• Willingness to involve others if
handling difficult issues
• Ability to identify key individuals
and decision makers who may be useful in
achieving work related goals for self or
the team
• Understanding of own role in team
and how this supports the team’s objectives
• Knowledge of the issues associated
with working in global teams
• Ability to encourage involvement
of colleagues and value their contribution
• Setting of own targets and deadlines
when managerial direction is not readily
available
• Persistence towards achievement
of goals without quitting
• Ready to question and challenge
when methods appear outmoded or ineffective
• Looks for ways of carrying out tasks
which improve own and/or team effectiveness
Required Background
• IT related degree (Essential)
• Finance education will be considered
as beneficial (Desirable)
• 5+ years experience in IT, preferably
in application support using the essential
technical skills listed below
• Equity business experience is desired
• Excellent communication skills in
English both spoken and written are essential
• Japanese will be considered as beneficial.
Additional requirements
The following technical skills are ESSENTIAL
• Unix: including shell scripting
• Sybase RDBMS
• SQL
• Perl scripting
Exposure to the following would be an advantage
(successful candidates would be able to
gain experience of these):
• Excel/MS Access VBA
• NT (administration and remote support)
• Equities business (in particular
Equity Derivatives)
• Basic understanding on Equity Trade
flows (exchange traded and OTC)
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